F.A.Q.s

Do you design everything and are all your artists local?
Lori creates a fine jewelry collection for the shop, and the majority of our merchandise comes from other artists.  Many of our designers are from the New York City area, but we carry jewelry from small studios all over the United States, Canada, and across the world.
How do I clean and care for my jewelry?
Different materials require different methods of care, so we encourage you to ask us for advice regarding your particular purchase.  Vintage pieces, lockets and any jewelry containing elements under glass should not be exposed to water or excessive moisture and must always be treated with care.  Jewelry with fabric or silk components should also be kept clean and dry at all times.  Silver tarnish can usually be prevented by storing jewelry in an airtight plastic zipper bag like the one included with your purchase.  A safe way to clean most metal and stone jewelry is to scrub it gently under running water with an old toothbrush and toothpaste, or with a paste made of baking soda and water.  Liquid jewelry polish contains chemicals that may damage softer gems like pearls, opal, and coral, so please use it only when you are sure it is the best option for your jewelry.
What if I don't know my ring size?
Ideally, you would come into the shop in person for us to size you.  If this isn't possible, we can mail you a ring sizer (just ask) or you may have to inquire at your local jeweler.  Inform the person measuring you if the ring you're interested in is unusually wide, or you're planning on wearing it in a stack with other rings; these factors may affect the overall fit.
Do you do repairs?
When you purchase jewelry from Lori McLean, we want you to enjoy it for as long as possible.  Please follow the care instructions provided, and we will do our best to take care of any problems that may arise from ordinary wear.  Metal finishes (such as matte or shiny textures) sometimes require maintenance, as do blackened silver chain and gold-plating.  Simple repairs and adjustments can often be handled in the shop (or by your local jeweler), but others may have to be returned to the original artist.  Fees are determined on a case-by-case basis and may include the cost of freight to and from the jeweler.  Many artists repair their work for free; others charge for materials used as well as labor.  Examine your online purchases when they arrive to make sure nothing has been damaged in shipping and that everything appears as expected.  If the merchandise is defective, see our return policy for instructions.
Our "Jewelry Hospital" welcomes repairs for jewelry bought elsewhere, particularly antiques. Services include stone setting, bench work, broken chains, restringing, re-plating and the like.
I lost an earring; can I purchase a replacement?
Because we carry jewelry by a variety of individual artists, this answer will depend on the earring in question.  Unfortunately, it is not always possible to replace a lost item.  Handcrafted work can be difficult to duplicate, and some items in our collection consist of rare gems that vary considerably in quality, color, and cut.  This is why we include rubber guards with all wire and hook earrings and strongly recommend using them.  Of course, if you do lose something, contact us as soon as possible so we can make every effort to locate a replacement item for you.

Who can I talk to about carrying my line of jewelry?
We welcome an opportunity to see all new work, and sales inquiries can be sent to info@lorimclean.com.  You will be contacted if we are interested in your line.  Please note we are not a consignment shop.

Are all of the prices shown online current?
We do our best to keep the website updated, but with the current metals market in constant flux, it can be difficult. Whenever possible, we honor the prices depicted.

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